Legal information & consumer rights — Australia
Comprehensive terms, Australian Consumer Law (ACL) rights, warranty and dispute resolution for Newchoiceonline customers.
Terms of Sale
These Terms govern the sale of boxing equipment and accessories by Newchoiceonline to customers in Australia. By placing an order you agree to our terms, pricing, shipping and returns policies.
- Orders accepted subject to stock availability.
- Payment processed securely; we accept major cards and accepted local methods.
- Shipping times are estimates; delays may occur due to carriers.
Company details: Newchoiceonline, ABN: 46 123 456 789. Registered address: 22 King Street, Sydney NSW 2000.
Consumer guarantees under Australian Consumer Law (ACL)
Under the ACL, consumers have guarantees that goods are of acceptable quality, fit for purpose and match descriptions. These guarantees are in addition to any manufacturer warranty.
If a product is faulty, you may be entitled to a repair, replacement or refund depending on the nature of the problem and whether it is major or minor.
Returns, refunds & warranty claims
We aim for fair and transparent returns. This section summarises our approach under Australian law.
Returns
If an item is faulty or not as described, contact us within a reasonable time. We will provide instructions for return shipping and assessment.
Refunds
Refunds are processed to the original payment method once a claim is approved. Timeline depends on your provider.
Exchanges
Exchanges are offered where stock permits. Shipping differences may apply.
Privacy, data and cookies (summary)
We collect only necessary information to process orders, manage claims and comply with legal requirements. For full details see our Privacy Policy.
- Personal data is used for order fulfilment and legal compliance.
- We do not sell personal data to third parties.
- Cookies are used for analytics and shopping functionality; you can accept or decline via the cookie banner.
For the full policy, visit Privacy Policy.
Legal requests & notices
Use the form below to submit a warranty claim, ACL request, copyright notice or other legal correspondence. Provide clear details and any supporting files (attachments by email after submission).
By submitting you consent to processing your request and the use of provided information in accordance with our Privacy Policy and applicable Australian law.
Dispute resolution & jurisdiction
If an issue cannot be resolved directly, Australian customers may refer disputes to an appropriate external dispute resolution body or seek remedies under Australian consumer protection laws. These Terms are governed by the laws of New South Wales, Australia.